Complaints Escalation Matrix

19 Dec 2025 15:06:53

ई-मेल – customercare@jsblpune.bank.in

If you have any complaint/ grievance about our services, please do not hesitate to contact : -

(1) Branch Manager 

(2) You can reach us at https://ccare.jsbnet.in/

If you are not satisfed, contact –

(3) The officer in Charge. (Nodal Officer)

Customer Service Dept., Janata Sahakari Bank Ltd., Pune

Sr. No. 694, Hissa No. A/1/2A, Pune-Satara Road, Near Rao Nursing Home, Bibwewadi,  

Pune 411 037 | Phone – 020-24404444 | customercare@jsblpune.bank.in

Even then if your complaints/ grievances are not resolved you may contact : -

Integrated Ombudsman Scheme, 2021

Centralized Receipt and Processing Centre (CRPC)

Reserve Bank of India

Central Vista, Sector – 17

Chandigarh – 160 017

Toll-Free No. 14448 (09:30am to 05:15pm) | Email – crpc@rbi.org.in | Website – https://cms.rbi.org.in

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